Autodesk Customer Satisfaction (CSAT) - Canada

Autodesk Customer Satisfaction (CSAT)

 Autodesk design software cluster

Our continued success depends on listening to our customer's feedback. The Autodesk® Customer Satisfaction Program provides us with an opportunity to understand what customers think about all aspects of working with us.

If you have recently activated an Autodesk product, or if your subscription renewal is due, then you may be sent an invitation by Autodesk to complete an online survey. These surveys are sent every quarter, in March, June, September and December. 

This gives you a chance to tell us what you like and helps us to evaluate, prioritize and make changes that are most important to you. Remember that you are rating your experience with Cansel, not Autodesk.

The targets we need to achieve are very demanding.  With scores under 9 out of 10 considered poor, our goal is to achieve a score of 10 with every customer.

If you have questions regarding the Autodesk Customer Satisfaction program or would like to share your feedback with us directly email us.



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'I had a very good experience with CANSEL and I would definitely go back to them for our companies' future needs. I had a very limited time to purchase and install the program based on my project timeline and CANSEL help was exceptional.'   

Shahriar Amiri, Melillo Architects


'We have dealt with Steve Fahie of Cansel for the past decade and a half and continue to do business with him and not his competitors due to his outstanding approach to sales and service.'