Frequently Asked Questions for Online Shopping: Your Questions Answered

Return Policy

At Cansel, we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 30 days you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. We cannot accept returns on items damaged through normal wear and tear.

You can return merchandise through the mail for a refund or replacement. For detailed procedures for returning items through the mail, please contact Customer Service at 1.888-222-6735, Monday to Friday, 9:00am — 5:00pm (PST).

How to Order

Once you have selected the items you want to purchase, you are ready to place your order. Cansel offers a four-step ordering process:

1. Finalizing the items in your Shopping Cart

2. Completing shipping and billing information
3. Reviewing your order
4. Receiving an order confirmation


Step 1: SHOPPING CART


The shopping cart contains all the items you selected while shopping. During this step, you can add or delete items and change quantities.


Step 2: SHIPPING & BILLING


You are asked to provide your billing address as well as the shipping address.


Step 3: REVIEWING YOUR ORDER


Your order will be sorted by shipping address for your review. You can make changes or go ahead and place your order.


Step 4: ORDER CONFIRMATION


A final summary and confirmation of your order appears, along with the phone number for Customer Service in case you need assistance.

You can use the order number on this page to track the status of your order online through Order Tracking 24 hours after it has been placed.

Pricing

Pricing errors are subject to correction on Cansel's behalf.

Ordering Terms and Conditions

Please read the following terms of use and disclaimer carefully before using this web site ("cansel.ca"). By shopping and ordering from "cansel.ca", you agree to these terms of use. Cansel reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations, or updates.

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Cansel reserves the right, without prior notification, to limit the order quantity on any item. Verification of information may be required prior to the acceptance of any order.

Product and Pricing

The prices of products displayed on this site are quoted in Canadian dollars.

Cansel reserves the right to change or modify all prices and products on "cansel.ca" without notice. Product descriptions are intended as guidelines only. The company endeavors to be as accurate as possible but accepts no responsibility for the accuracy of product descriptions, features and specifications listed on "cansel.ca".

The products displayed on this site may be available in certain Cansel stores within Canada, however Cansel cannot guarantee availability at any or all stores.

Terms of Payment

"cansel.ca" accepts orders on account or payment by Mastercard or Visa credit card only. All credit card orders are subject to credit card verification and charge prior to shipment.

Returns

All merchandise returns require a "Return Merchandise Authorization (RMA)" number and are not returnable after 90 days from date of invoice. A fifteen percent (15%) restocking fee will be charged on all returns with the following exceptions:

Merchandise shipped in error by Cansel.
Merchandise defective upon receipt.

Before returning merchandise or sending in a product for repair contact customer support 1-888-222-6735 for a Return Merchandise Authorization Number (RMA) for shipping or for taking direct to your local branch.

Shipping Terms

All orders placed online at "cansel.ca" are shipped ground from Burnaby, B.C. via Cansel's default shipper ("Same Day Courier") unless special handling is required or requested by the customer. Cansel reserves the right to ship all or any part of an order from an alternate location. The customer will be notified for approval of any increase to a quoted shipping cost.

The customer may request use of their own transportation company by providing the name and customer account number for said company. Shipping charges are then the responsibility of the customer and will be deducted from the customer invoice. The customer is responsible for payment of shipping charges as their agreement with their transportation company dictates.

Ownership of goods in transit passes to the purchaser at the time that the transportation company signs the pick-up receipt.

All shipments are uninsured. When goods leave Cansel's premises insurance coverage becomes the responsibility of the customer. The customer may request shipping insurance at an additional cost.

Should a shipment be lost or damaged in transit, the consignee must register a claim with the carrier. Cansel will be glad to assist with any claim by providing the necessary papers upon request.

Paint Shipping

Paint can only be shipped via ground shipping methods.

Limitation on Liability

Under no circumstances shall Cansel, nor our affiliates, agents, and suppliers, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party.

You agree to defend, indemnify, and hold us and our affiliates harmless from and against any all claims, losses, liabilities, damages and expenses (including attorney’s fees) arising out of your use of this site.

International Orders

Sorry at this time we do not ship outside of Canada.

Pick-Up in Store

Picking up in store inventory goes to the first order processes, inventory levels may change and orders may be delayed with this shipping option.

Contacting Us

If you have any questions about this agreement, please call us at 1-888-222-6735 or send us an e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Although Cansel will in most circumstances be able to receive your e-mail or other information provided through this site (including, without limitation, service requests and other submissions), Cansel does not guarantee that it will receive all such e-mail or other information in a timely and accurate manner. Cansel shall not be legally obligated to read, act on or respond to any such e-mail or other information