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Cansel Support Plan

Maximize uptime with expert support

Get expert support whenever you need it with the Cansel Support Plan (CSP). With the CSP, you’ll benefit from priority access to our experienced team, as well as unlimited access to our Can-Learn online learning portal. Can-Learn is a constantly updated resource offering on-demand classes and tutorials on the latest products, software updates, workflows, and more.

When you need help, you’ll have front-of-the-line access to experts who know the equipment and are able to guide you every step of the way, whatever your industry or use case. Reach us via phone, email, or chat – whatever is most convenient for you. Whether you’re facing setup challenges or have questions on the jobsite, Cansel’s team has your back.

two engineers with a X7

Purchase a Cansel Support Plan for an annual fee of only $295 and receive:

woman customer support
  • Access to webinars and recording
  • Support documents and videos
  • Unlimited support incidents
  • Extended telephone hours from 7:00 AM (EDT) - 5:00 PM (PDT) — available 13 hours a day for better coast-to-coast coverage
  • 20% discount on Trimble® certified on-site training and training courses
  • Telephone and online support for technical software and hardware issues during and after product startup)
  • Accelerated priority service: Quick response times to minimize your downtime
  • Unlimited, 24/7 access to Can-Learn* online education portal — view employee course progress on Can-Learn

3* users per location/office

Benefit from priority support with a Cansel Support Plan

Features
Support
Priority Support
Telephone & email support
✔︎
✔︎
Extended telephone hours from 7:00 am EDT to 5:00 pm PDT
✔︎
✔︎
Support documents
✔︎
✔︎
Support videos
✔︎
✔︎
Unlimited support incidents
✔︎
Discounted Trimble® certified on-site training and training courses
✔︎
Webinars & access to recordings
✔︎
Access to online training courses on Can-Learn*
✔︎
View employee course progress on Can-Learn
✔︎
Response time
~ 8 business hours
15 minutes
Resolution time
~ 3 days
1-2 hours
*3 users per location/office

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