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Update on our measures to support you

March 25, 2020

As you’re aware, the situation surrounding COVID-19 is a rapidly evolving one. Several provincial governments have recently announced that all non-essential businesses must be shut down. Cansel will be adhering to the government directive and observing all guidelines to ensure the safety of employees and customers.

For the most part, all employees will be working remotely to ensure that we are able to continue to support your business. All communication channels will be available to engage with you (telephone, e-mail, e-commerce, etc.) however we are putting controlled customer pick up and drop procedures in place at all locations to ensure social distancing. Our Newfoundland branch is shut down effective immediately and we will service essential business clients from our Dartmouth location.

Although it will not exactly be business as usual, we will make every attempt to be there for you and assist in making all transactions as seamless as possible. Our customer service staff is ready and available during normal business hours to receive and fulfill your orders. It’s important to note that we are also increasing safety precautions for those few employees who remain in our offices as well as customers who come to drop off or pick up equipment. Therefore, we will have drop-off and pick-up points set up either directly at our front doors or we will deliver to you in our parking lots.

Please continue to reach out to your local Cansel sales and support contacts who have the tools to help keep your business operating effectively in these challenging times. We want you to feel secure in our ability to provide support and deliver value added services in this new remote working environment.

The situation with COVID-19 is ever changing. We will continue to closely monitor developments and communicate to you, our valued customers, as needed.

I hope that you, your teams, and your families remain safe and healthy.

Sincerely,

Martin Trudelle

 

Martin Trudelle
President
Cansel Survey Equipment Inc.