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Cansel University

True North | Summer 2020

By: Nicole Miller, P. Eng, Geospatial Technical Support and Marvin Mudahy, Technical Support / Trainer

The world gets smaller and smaller the faster we gather information. Today nothing is out of reach. Ivy League educations can be obtained online, and a child can learn how to cook like a Master Chef. All of this has become possible by means of our lives being integrated with the internet.

However, the challenge remains for acquiring trusted content. How can I access the best content? Where can I find it? Who can I trust? How long will it take me to find it? Some have the time and knowledge to efficiently scour the internet for the information they desire, but not all are so fortunate. We live in a busy world where the clock never stops ticking and our feet never stop moving. So where can we go for help?

Cansel is a well-known company within the geospatial sector. With over 50 years of experience selling and supporting geospatial equipment in Canada, Cansel is regarded by many as the leader in technical support in the geospatial community. Over the years Cansel’s support has been delivered by phone, email, in-class training, onsite troubleshooting, in-field pilot projects, and assistance with custom solutions and standardizations. Now it’ s time for us to provide a new kind of assistance to our customer base online.

Welcome to Cansel University and Knowledge Center – two new online resources dedicated to supporting our clients. Clients can now access Cansel University to take part in active learning, or to simply search an archive of information for a quick answer. The material will have both a PDF document and a supporting video to visually guide you through the necessary steps. Cansel University is available on desktop and mobile browsers so it’ s also great for finding a solution in the field when you need it most. It is our wholehearted desire that this platform will bridge any gaps that may be left between Cansel and our valued clients.

With your Cansel Support Plan, you will first be welcomed to our landing page where we introduce you to Cansel University and the Knowledge Center.

Support documents

Once enrolled in Cansel University, you will have the option to navigate between key topics, the Cansel Blog, and all support documents.

Specific topics

If you know the specific document you are looking for, you can use the search function on this platform to isolate a specific topic.

presentation

Once you have found the subject you want to view, you will have the option to watch a video presentation or read a PDF document.

Manuals

That briefly sums up Cansel University’ s layout and navigation, now to explore the Cansel Knowledge Center. Unlike Cansel University, the Knowledge Center is geared towards maintaining an archive of support documents, supporting software utilities, geoid files and product manuals.

Key points

The main page of the Knowledge Center contains three segments: key topics for easy navigation through content, a graphical representation for most recent documents uploaded, and a folder structure that allows easy navigation to all available files.

Once you have identified the topic you are searching for, you can preview or download that file. With the launch of these two new online resources we are offering a new, modernized approach to support our customers that fits with the way you work and learn. We appreciate your business and we are excited to be on this journey with you. We’ re confident that you will see the value and take advantage of this new level of excellence in geospatial customer support. Ask your Cansel account manager or customer service representative how you can enroll your company in Cansel University and the Knowledge Center so you can take advantage of this important content today.

Nicole Miller, P. Eng
Geospatial Technical Support
Cansel

Marvin Mudahy
Technical Support / Trainer
Cansel