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Premium Support and Unlimited Training Resources

The Cansel Support Plan (CSP) offers comprehensive protection against downtime from technical issues and knowledge gaps. By subscribing to CSP, you gain:

Priority Support: Fast help from our expert team for quick problem resolution.

24/7 Learning: Unlimited access to Can-Learn, an online platform with tutorials, classes, and guides on products, software, and workflows.

Automate and Simplify Your Workflow: Access to Can-Flow, which automates survey workflows, integrates data, and simplifies CAD transfers. With Can-Flow, you spend less time on data cleanup and get more reliable results for downstream tasks.

two engineers with a X7

Why purchase a Cansel Support Plan?

Two men customer support

Discover the Benefits:

✔ Up to 100% discounted quarterly Professional Development Training for Engineers & Land Surveyors

✔ Accelerated priority support to minimize your downtime

✔ Standardized Feature Codes, Templates, and a Can-Flow, course on how to optimize your survey workflow and automate processes

✔ 24/7 access to our constantly updating educational portal Can-Learn, for unlimited learning anywhere

✔ 20% discount on Trimble® certified on-site training (Premium plan only)

✔ Unlimited telephone and online support for all your field and office technical issues

✔ Up to 13 hours of phone support daily, plus better coast-to-coast coverage


Types of CSP Packages

Compare the features:
Free
Standard
$495
Premium
$1295
Telephone & email support
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Extended telephone hours from 5am to 5pm (PST)
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Support Documents & Videos
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Webinars & Access to recordings
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Front of the line, Priority Support*

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Unlimited Priority Support Incidents

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1 Seat Online Training Can-Learn

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1 Standard Seat Can-Flow Feature Codes & Training

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25% Discount on 1 seat-Quarterly Professional Development training for Engineers and Land Surveyors**

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20% discount on Trimble® certified on on-site training (Premium plan only)


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5 Seats Online Training Can-Learn


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View Employee Progress on Can-Learn


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5 Seats Premium Can-Flow Feature Codes, Templates & Training


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100% Discount on 5 seats - Quarterly Professional Development training for Engineers and Land Surveyors**


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Response time
~ 8 business hours
~ 1 hour
~ 15 minutes
Resolution time
~ 3 days
~ 2-3 hours
~ 1-2 hours
*One office/location
**Please check your provincial association for eligibility

Included in CSP


24/7 Access to Cansel’s Online Learning Platform

Can-Learn is an online training resource that helps you master the most popular geospatial tools used in the industry at your own pace. With various learning options, Can-Learn ensures that you have access to high-quality training materials that suit your specific needs. 

Benefits

  • Explore our library of documentation on various geospatial and precision equipment, software, and principles.
  • Keep up with industry knowledge with user guides, support tips, webinars, and more
  • Streamline employee onboarding and training
  • Learn as your schedule permits
  • From online introductory courses to advanced sessions, Can Learn is perfect for teams of any size
20+
Online Training Courses

50+
On-Demand Webinars

200+
Support Docs & Videos

Included in CSP


Efficient and Seamless DataTransfer

Can-Flow by Cansel streamlines data transfer between fieldwork and office tasks for Canadian surveyors using Trimble Access and TBC, fostering collaboration and addressing communication challenges for organized and traceable data sharing.

Benefits

Standardize workflows

Quickly get data from the field to the office, reducing downtime and costs associated with handing off projects.

Automate processes

Standardized workflows make it easier to replicate and automate tasks and reduce or eliminate errors that can be caused by manual processes and give you a competitive advantage through increased efficiency and reduced costs.

Connect, integrate, and protect data

Streamlined data transfer reduces cleanup time and improves accuracy.

Compare the features
Standard
Premium
Access to our Can-Flow course on Can-Learn


Downloadable Can Flow feature code files for Trimble Access and TBC
  • Language available
  • Control codes available that can be used to create complex linework in the field
  • Grouped feature codes complete with attributes, layers, lines and symbols
  • Multiple Measure Codes menus

 

English and French

16-Line Control codes

Approx. 50 codes



English and French

16-Line Control codes

Approx. 400 codes

Preconfigured code

TBC Project Template that includes Can-Flow Premium features

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3 Custom CSV exports for TBC

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Can-Flow Custom TBC Ribbon

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Downloadable Can Flow feature code files for Trimble Access and TBC
  • Stakeout Report with timestamps for individual observations and report creation
  • Survey Report with timestamps for individual observations and report creation

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Minimum recommended perpetual TBC License: Field Data (Perpetual) or Starter (Subscription)

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