Privacy policy
This Privacy and Cookie Policy describes our policies and procedures regarding the collection, use and disclosure of your information when You use the Service as well as your privacy rights and how the law protects You.
We use your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of your information in accordance with this Privacy and Cookie Policy.
Definitions
For the purposes of this Privacy and Cookie Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Cansel (also referred to as "we", "us" or "our") refers to Cansel Group.
- Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
- Device means any device that can access the Service such as a computer, a cellphone or a tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of Cansel. It refers to third-party companies or individuals employed by Cansel to facilitate the Service, to provide the Service on behalf of Cansel, to perform services related to the Service or to assist Cansel in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
- Website refers to the Cansel website, accessible from www.cansel.ca
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Types of Data Collected
Personal Data
While using our Service, we may ask You to provide us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, Province, City, Postal code
Usage Data
Usage Data
Usage Data is collected automatically when using the Service. Usage Data may include information such as your Device's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that You visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, we may collect certain information automatically, including, without limitation, the type of mobile device You use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:
- Cookies or Browser Cookies: A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Cansel, for example, to count users who have visited those pages or opened an email and for other related website statistics.
When you use and access the Site, we may place a number of cookies files in your web browser. We use cookies for the following purposes:
- To enable certain functions of the Site
- To provide analytics
- To store your preferences
- To enable advertisements delivery, including behavioral advertising
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: these Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and we only use these Cookies to provide You with those services.
- Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: these Cookies identify if users have accepted the use of cookies on the Website.
- Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: these Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. These cookies are used to enhance the performance and functionality of our Site but are non-essential to their use.
- Advertising cookies:
Type: Persistent Cookies
Administrated by: Advertising Networks, Third-Party Platforms
Purpose: These cookies are used to make advertising messages more relevant to you.
Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Site, deliver advertisements on and through the Site.
Please note that we also use third-party cookies including but not restricted to the following platforms:
- Google Analytics
- Google Ads
- Hubspot
- Optimizely
Use of your Personal Data
Cansel may use Personal Data for the following purposes:
- To manage your Account: to manage your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- Performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with us through the Service.
- To contact You: to contact You by email, telephone, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or services, including the security updates, when necessary or reasonable for their implementation.
- To manage your requests: to attend and manage your requests to us.
- For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share your personal information in the following situations:
- With Service Providers: we may share your personal information with third-party service providers to monitor and analyze the use of our Service, to contact You.
- With Affiliates: we may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy and Cookie Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
- With business partners: we may share your information with our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With your consent: we may disclose your personal information for any other purpose with your consent.
Retention of your Personal Data
Cansel will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy and Cookie Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Cansel will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of your Personal Data
Your information, including Personal Data, is processed at Cansel's operating offices across Canada. It means that this information may be transferred to — and maintained on — computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy and Cookie Policy followed by your submission of such information represents your agreement to that transfer.
Cansel will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookie Policy and no transfer of your Personal Data to an organization or a country will take place unless there are adequate controls in place including the security of your data and other personal information.
Deletion of Personal Data
You have the right to delete or request that we assist in deleting the Personal Data that we have collected about You. Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete your information at any time by signing in to your Account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that You have provided to us. Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of your Personal Data
Business Transactions
If Cansel is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy and Cookie Policy.
Law enforcement
Under certain circumstances, Cansel may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
Other legal requirements
Cansel may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of Cansel
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of your Personal Data
The security of your Personal Data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, cannot guarantee its absolute security.
Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If You click on a third-party link, You will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this Privacy & Cookie Policy
We may update our Privacy & Cookie Policy from time to time. We will notify You of any changes by posting the new Privacy & Cookie Policy on this page. You are advised to review this Privacy & Cookie Policey periodically for any changes. Changes to this Privacy & Cookie Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Policy, You can contact us:
- By email: [email protected]
- By visiting this page on our website: Cansel | Contact Us
- By phone number: 1 (888) 222-6735
Return and exchange policy
At Cansel, we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction for our customers is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement.
30 Days for Refund or Exchange
If, within 30 days you are dissatisfied for any reason, you may return your purchase for a refund or exchange of the merchandise value unless otherwise specified. We cannot accept returns on items damaged through normal wear and field use, and will not be accepted on items that are missing packaging or accessories or that have been physically altered, modified or damaged. Only stocked products are eligible for return. All non-stock product sales are final sale. Sale of clearance and used equipment are final.
Return Merchandise Authorization (RMA)
All merchandise returns require a "Return Merchandise Authorization (RMA)" number and are not returnable after 30 days from date of invoice. Products with expiry dates, custom cut material, special order products, special colour ink mixes, printing blankets, non-standard size products, and equipment parts are final sale and may not be returned. Returns must be undamaged / unmodified and complete with all original accessories. A fifteen percent (15%) restocking fee and applicable return freight costs will be charged on all returns with the following exceptions:
- Merchandise shipped in error by Cansel.
- Merchandise defective upon receipt.
Before returning merchandise or sending in a product for repair. Contact customer support at our toll-free number 1-888-222-6735 for a Return Merchandise Authorization Number (RMA) for shipping or for taking direct to your local branch.
Cansel also reserves the right to refuse returns that are deemed to be in an abuse of our return policy.
Liability policy
What is your liability policy?
Under no circumstances shall Cansel, nor our affiliates, agents, and suppliers, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party.
You agree to defend, indemnify, and hold us and our affiliates harmless from and against any all claims, losses, liabilities, damages and expenses (including attorney's fees) arising out of your use of this site.
Accessibility for Ontarians with Disability Act Multi-year Accessibility Plan
The Company will work to ensure compliance with the Accessibility for Ontarians with Disability Act.
- We will review our policy annually to ensure compliance.
- We will ensure that all new employees are trained in a timely fashion.
- We will ensure that all our products are readily available to order by Ontarians with a disability. We will continue to develop our e-commerce platform to assist hearing impaired customers so that they can both order on-line and ask any questions on-line.
- We will ensure that any employees with a disability have the opportunity to create an individual accommodation plan and that we will work with these employees to find suitable accommodations.