Support
Service & Repairs
We support what we sell.
Cansel is Canada’s only Trimble® Mobile Mapping Certified Service Partner and a national authorized service and repair centre for Radiodetection pipe and cable locators. Our certified and factory-trained technicians ensure quality work and swift warranty repairs, eliminating international equipment shipping.
With an advanced North American service network and extensive parts inventory, we can quickly transition your equipment from shop to field. Our dedication to swift turnaround and quality keeps our centers up-to-date with the latest tech, enhancing your field productivity.
Cansel is an authorized service & repair centre for:
- Trimble
- Spectra Precision
- Nikon
- Seafloor
- Laser Technology Inc.
- Line Site
- Radiodetection
- PearPoint
- Schonstedt
- HP
- Rowe
- OCE
Our services include:
- Fully-trained technicians that provide factory approved warranty repairs
- Fast turn-around with local parts stock
- Fully stocked rental and loaner equipment
- Multiple service locations
How to get started
Fill out our Service & Repair Authorization Form and include it with your instrument:
- When shipping it out for service
- Or, present it to your local Customer Service Representative for in-store drop off.
Why get your equipment serviced?
Ongoing maintenance is crucial in ensuring your equipment operates as efficiently as possible. External factors, such as the ones listed below, affect the quality and performance of your equipment:
- Wear and tear with use
- Bumps and knocks during transit
- Large changes in operating temperature
Regular servicing is highly recommended to ensure your equipment remains in excellent condition. With our large pool of expertise, we can also service most equipment even if it was never sold by Cansel.
How often should you have your equipment serviced?
Performing regular maintenance according to our recommended maintenance schedule is the best way to keep your equipment working in optimal condition and ensuring its longevity.
View our recommendations below:
Product: Robotic or conventional total stations, theodolites, auto-levels, and more.
Recommended maintenance schedule: Annual calibration and servicing.
Measurement errors will change over time, due to the factors listed above. In addition, we recommend having Optical instruments serviced:
- After any accidental knock or drop
- If gross changes in performance are observed
- Prior to a project requiring the highest performance and up-to-date-certification
Recommended maintenance schedule: Annual calibration and servicing.
In addition, we recommend having laser levels and locators serviced:
- After any accidental knock or drop
- If gross changes in performance are observed
- Prior to a project requiring the highest performance and up-to-date-certification
Recommended maintenance schedule: Annual servicing.
GNSS technology and data collection tools are constantly evolving and improving. Our service centres work closely with equipment manufacturers to stay up to date with the latest device firmware, application software,and service bulletins to ensure we have the tools to keep your equipment up-to-date and working to its full potential.
Contact us for more information.