Support
Service & Repairs
At Cansel, we support what we sell.
With a network of over 20 dedicated service technicians across the country, Cansel's combination of experience and qualifications are unmatched anywhere in North America. Our technicians are factory-trained and certified by our top suppliers to ensure quality workmanship and prompt warranty repairs without the need to ship equipment across international borders.
With the most technically advanced service network in North America and the largest inventory of parts, we get your equipment out of the shop and back in the field, fast. Our commitment to speedy turn-around time and quality means that our service centers are kept current with the latest technologies, and equipment to help improve your productivity in the field.
Cansel is:
- A national authorized service and repair center for Radiodetection pipe and cable locators
- Canada’s only Trimble® Mobile Mapping Certified Service Partner
We are an authorized service provider for:
- HP
- Spectra
- Nikon
- Seafloor
- Laser Technology Inc
- Line Site
- Schonstedt
- PearPoint
- Radiodetection
- Trimble
- Rowe
- Oce
- Context
Our services include:
- Fully trained technicians that provide factory approved warranty repairs
- Fast turn-around time with local parts stock
- Fully stocked rental & loaner equipment
- Multiple service locations from coast to coast
Why get your equipment serviced?
Ongoing maintenance is crucial in ensuring your equipment operates as efficiently as possible. External factors, such as the ones listed below, affect the quality and performance of your equipment:
- Wear and tear with use
- Bumps and knocks during transit
- Large changes in operating temperature
Regular servicing is highly recommended to ensure your equipment remains in excellent condition. With our large pool of expertise, we can also service most equipment even if it was never sold by Cansel.
How often should you have your equipment serviced?
Performing regular maintenance according to our recommended maintenance schedule is the best way to keep your equipment working in optimal condition and ensuring its longevity.
View our recommendations below.
Optical instruments
Product: Robotic or conventional total stations, theodolites, auto-levels, and more.
Recommended maintenance schedule: Annual calibration and servicing.
Measurement errors will change over time, due to the factors listed above. In addition, we recommend having Optical instruments serviced:
- After any accidental knock or drop
- If gross changes in performance are observed
- Prior to a project requiring the highest performance and up-to-date-certification
Laser levels and locators
Recommended maintenance schedule: Annual calibration and servicing.
In addition, we recommend having laser levels and locators serviced:
- After any accidental knock or drop
- If gross changes in performance are observed
- Prior to a project requiring the highest performance and up-to-date-certification
GPS/GNSS receivers and data collectors
Recommended maintenance schedule: Annual servicing.
GNSS technology and data collection tools are constantly evolving and improving. Our service centres work closely with equipment manufacturers to stay up to date with the latest device firmware, application software,and service bulletins to ensure we have the tools to keep your equipment up-to-date and working to its full potential.
Wide format printers and plotters
Contact us for more information.
How to get started
Fill out our Service & Repair Authorization Form and include it with your instrument:
- when shipping it out for service
- or, present it to your local Customer Service Representative for in-store drop off.