Our Promise to You
We sell what we service.
We service what we sell.
When you buy a NavVis system from Cansel, you're not just investing in hardware—you're gaining a long-term technology partner. Our certified service technicians know your equipment inside and out, with deep expertise in NavVis SLAM technology and LiDAR workflows.
When your system comes in for service, it's handled by experts who understand how it's used in the field and how to keep it performing at its best. We're committed to helping surveying and AEC (Architecture, Engineering, and Construction) professionals maximize the accuracy, reliability, and performance of their NavVis investment.
Buy with complete confidence
Knowing that after-sales care is built right into your purchase — same team, same expertise, same standards.
Backed by people who know NavVis best
Our technicians are trained directly by NavVis. Nobody knows these systems better than the people who sell and service them every day.
Your investment, protected long-term
Regular service by certified technicians means your NavVis system performs at its best — and holds its value — across its entire lifecycle.
One relationship, start to finish
From your first demo to your fifth service, you deal with the same Cansel team. No runaround, no hand-offs to strangers.
Why Choose Cansel
The advantages of local, authorized service
As Canada's only NavVis Authorized Service Centre, we offer something no other provider can: factory-certified expertise, right here at home.
Factory-Authorized, NavVis-Certified
Our technicians are trained and certified directly by NavVis — the only team in North America authorized to perform official NavVis service to manufacturer's standards.Faster Turnaround
No international shipping. No customs delays. Bring your unit to a Cansel location near you and get it back in the field faster than any overseas service route.Complete One-Stop Care
Repair, preventive maintenance, and diagnostics—all handled under one roof by the certified team that understands your system's real-world use, catching issues others miss.Extensive Parts Inventory
With a deep NavVis parts stock on hand across our national network, we minimize wait times and keep your equipment moving from shop back to field sooner.Supported Equipment
All NavVis units accepted
We service the complete NavVis product family. Bring any NavVis system to any Cansel location across Canada.
Service Branches
Cansel locations coast to coast
Getting your NavVis system serviced has never been more convenient. Visit your local branch, or ship domestically — no international logistics required.
Why local service matters
- ✓ Easy in-store drop-off at any Cansel branch.
- ✓ No customs. No international freight.
- ✓ National parts & technician network.
- ✓ Talk to a real person — our branch service team member who knows your equipment.
Equipment Care
Regular service protects data quality and your project timelines
Even with careful handling, performance drift and wear are inevitable without regular maintenance.
Annual Minimum
We recommend, at a minimum, one full service and preventive maintenance per year.
External factors that affect NavVis system accuracy and longevity:
- ✓ Wear and tear from regular scanning use.
- ✓Bumps and impacts during transit between sites.
- ✓ Extreme temperature shifts between indoor and outdoor environments.
- ✓ Dust, moisture, and environmental exposure.
- ✓ LiDAR and camera alignment drift over time.
- ✓ Battery and power system degradation.
How to Get Started
Ready to book your NavVis service?
Getting started is straightforward. Download our Service & Repair Authorization Form and either ship your unit to us or drop it off at your nearest Cansel location.
Ship it to us
Fill out the Service & Repair Authorization Form, pack your NavVis unit securely, and include the completed form with your shipment. We'll take it from there.
Drop it off in-store
Bring your NavVis unit and completed form to your local Cansel Customer Service Representative. No shipping required — just walk in and hand it over.