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Policies

Privacy policy
Return and exchange policy
Liability policy
Accessibility for Ontarians with Disability Act Multi-year Accessibility Plan

Privacy policy

Your personal information deserves protection. We have a privacy policy in place to demonstrate our commitment to this.

Personal information

Personal information is required when you submit a service repair, quote request, information query or shop online. This includes your name, company name, email address, phone number and other such personal information. This is required to process your order or request in a timely manner. We do not share this information. We have confidentiality contracts in place with trusted companies to enable our website and online shopping capabilities. We may at times decide to use your information on promotions specific to our company and products you are interested in. Cansel reserves the right to co-operate with local, provincial or federal officials in any investigation that would require either personal information, which includes any information provided online through our website or online shopping store - or about reports about lawful or unlawful users activities on the website. Please note that the use of Cansel throughout this privacy policy refers to Cansel, FTP.cansel.ca and any other affiliated companies, including our e-commerce site hosting company. Cansel reserves the right to change their Privacy Policy at any time.

How is your personal information protected?

A VeriSign Secure Site Program protects the personal information you provide when shopping online. This means that any information sent to this site, if in an SSL session, is encrypted and protected against disclosure to third parties. When using a credit card, only a portion of your credit card number is revealed when your order is confirmed. It is, however, important for you and your responsibility to protect your password and computer from use by other parties, and to ensure your browser is fully updated to the software vendors latest version.

Does Cansel use "cookies"?

"Cookies" are small pieces of information that are stored by your web browser on your computer's hard drive. Cansel's cookies enable us to provide you with more personal service. Most browsers automatically accept cookies, however, you do have the option to change your browser to prevent the storing of information on your hard drive, for future use.

Consent

By using Cansel's website, you consent to the collection and use of information on Cansel.ca. Should Cansel decide to change their privacy practices, those changes will be posted on this page, to ensure users are informed of the data being collected, its use and under what circumstances it is being disclosed. Please refer to this page from time to time to ensure you are informed of our latest policy practices.

Links to Other Website

Cansel's website contains links to other websites not owned or operated by Cansel. We will attempt to make it obvious when you are leaving our site and entering other sites via these links. Please be aware, however, that we are not responsible for the privacy practices of these other websites. It will be your responsibility to be aware of their practices and to read their privacy policies or statements for these websites. This Privacy Policy applies solely to the information collected by Cansel's website.


Return and exchange policy

At Cansel, we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction for our customers is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement.

30 Days for Refund or Exchange

If, within 30 days you are dissatisfied for any reason, you may return your purchase for a refund or exchange of the merchandise value unless otherwise specified. We cannot accept returns on items damaged through normal wear and field use, and will not be accepted on items that are missing packaging or accessories or that have been physically altered, modified or damaged. Only stocked products are eligible for return. All non-stock product sales are final sale. Sale of clearance and used equipment are final.

Return Merchandise Authorization (RMA)

All merchandise returns require a "Return Merchandise Authorization (RMA)" number and are not returnable after 30 days from date of invoice. Products with expiry dates, custom cut material, special order products, special colour ink mixes, printing blankets, non-standard size products, and equipment parts are final sale and may not be returned. Returns must be undamaged / unmodified and complete with all original accessories. A fifteen percent (15%) restocking fee and applicable return freight costs will be charged on all returns with the following exceptions:

  • Merchandise shipped in error by Cansel.
  • Merchandise defective upon receipt.

Before returning merchandise or sending in a product for repair. Contact customer support at our toll-free number 1-888-222-6735 for a Return Merchandise Authorization Number (RMA) for shipping or for taking direct to your local branch.

Cansel also reserves the right to refuse returns that are deemed to be in an abuse of our return policy.


Liability policy

What is your liability policy?

Under no circumstances shall Cansel, nor our affiliates, agents, and suppliers, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party.

You agree to defend, indemnify, and hold us and our affiliates harmless from and against any all claims, losses, liabilities, damages and expenses (including attorney's fees) arising out of your use of this site.


Accessibility for Ontarians with Disability Act Multi-year Accessibility Plan

The Company will work to ensure compliance with the Accessibility for Ontarians with Disability Act.

  1. We will review our policy annually to ensure compliance.
  2. We will ensure that all new employees are trained in a timely fashion.
  3. We will ensure that all our products are readily available to order by Ontarians with a disability. We will continue to develop our e-commerce platform to assist hearing impaired customers so that they can both order on-line and ask any questions on-line.
  4. We will ensure that any employees with a disability have the opportunity to create an individual accommodation plan and that we will work with these employees to find suitable accommodations.